Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern your use of the Points Now website and mobile app (the “Service”), operated by Points Now Pty Ltd (ABN 67 695 152 624) (“Points Now”, “we”, “us”). By creating an account or using the Service, you agree to these Terms.

2. The Service

Points Now is an information service that aggregates and notifies you about loyalty-program offers and award-flight availability across supported programs. We are an independent service and are not affiliated with, endorsed by, or sponsored by Qantas, Velocity, Everyday Rewards, Flybuys or any airline or loyalty program.

3. Not financial or travel advice

Content provided through the Service is for general information only and is not financial, travel or other professional advice. Offer and award-availability data is sourced from third parties and may be incomplete, change, or become unavailable at any time. You are responsible for verifying any offer, price or availability directly with the provider before acting on it.

4. Accounts

You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. You must be at least 18 years old to use the Service.

5. Free tier, subscriptions, billing and cancellation

Points Now offers a free tier as well as paid subscriptions. The following terms apply.

Free tier

With a registered account you can use the free tier at no cost. It gives you limited access to the Service — including browsing loyalty-program offers and a limited view of award-flight availability. Some features are reserved for paid subscribers.

Paid subscription

A paid subscription unlocks full access to the Service, including flight alerts, all cabin classes, the full award-availability window and advanced guides. Subscriptions are billed through Stripe. Access to the Points Now mobile app requires an active paid subscription.

Subscription plans

We offer monthly and annual subscription plans. By subscribing, you agree to pay the applicable fees for the plan you select.

Billing

• Monthly plan: billed monthly in advance at the price shown on our plans page and at checkout (in AUD).
• Annual plan: billed once per year, upfront, at a discounted rate compared with paying month to month, as shown on our plans page and at checkout (in AUD).

Auto-renewal

All subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Cancellation

• You can cancel at any time through your account settings (the Stripe customer portal).
• After you cancel, your subscription remains active until the end of the current billing period, and you will not be charged for the next billing cycle.

What “No lock-in. Cancel anytime.” means

We use this phrase to indicate that:

• there are no long-term contracts or minimum commitment periods;
• you are free to cancel your subscription at any time;
• when you cancel, your access continues until the end of your current billing period; and
• no further charges apply after cancellation.

This does not entitle you to a refund for any unused portion of your subscription, except where required under the Australian Consumer Law.

Refunds

Except where required by the Australian Consumer Law, all subscription payments are non-refundable, and no partial or prorated refunds are provided for unused time.

Changes to pricing

We may change subscription fees from time to time. Any changes will be communicated in advance and apply from your next billing cycle.

6. Acceptable use

You agree not to:

• copy, scrape, resell or redistribute the Service’s content;
• share your account or circumvent access or subscription controls;
• interfere with, disrupt or attempt to gain unauthorised access to the Service;
• use the Service for any unlawful purpose.

7. Intellectual property

The Service, including its design, text and branding, is owned by Points Now or its licensors and is protected by law. We grant you a limited, personal, non-transferable licence to use the Service for your own personal, non-commercial use.

8. Disclaimers and limitation of liability

The Service is provided “as is” without warranties of any kind, to the maximum extent permitted by law. Nothing in these Terms excludes rights or guarantees you have under the Australian Consumer Law. To the extent permitted by law, our liability is limited to re-supplying the Service or refunding the amount you paid for the relevant subscription period.

Payments are processed by Stripe, an independent third-party payment provider, and your use of it is subject to Stripe’s terms and privacy policy. Card details are handled directly by Stripe and are never stored on our systems. To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, we are not liable for the acts, omissions or security incidents of third-party providers outside our reasonable control.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms.

10. Changes to these terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of its courts.

12. Contact us

Questions about these Terms? Contact us at support@pointsnow.com.au.